a warranty as Unique as Your Custom Home

Our warranty program is here to give you peace of mind and the support you deserve.

Warranties that Protect You and Your Home

Our number one priority is ensuring that you are more than satisfied with every aspect of building with us - including your warranty options.

Builders Warranty

Class C Warranty

Every Heim Home Has a Warranty

And it’s not just any warranty, either. A home is a huge investment, we intend to help you protect it with a warranty that exceeds your expectations and gives you peace of mind.

We Handle the Logistics

It should never be your responsibility to work with manufacturers for product warranties in your new home. We take care of that for you, ensuring you get the best service possible.

We Won’t Disappear

Should anything go wrong, we’ll be there for you fast. Whether a problem arises or you’re interested in a new project for your home, we’re on it.

Our Quality Assurance Program

On top of your custom, comprehensive warranty, we have a 4-step process for ensuring your first year in your new home is smooth sailing.

1

Orientation

We’ll give you everything you need to understand your new home, neighborhood, and warranty.

2

3-Month Check-In

3 months in, we’ll reach out make sure all of your needs are met and that you are satisfied with your new home.

3

6-Month Check-In

At 6 months, we’ll check in again to touch base and ensure your home is still in great condition.

4

12-Month Check-In

At the one-year mark, we’ll reach out again to ensure you’re still completely satisfied.

FAQs

Building a home is a big deal, you should have questions! Here are some common Q&A’s about our warranty coverage and process.

Contact

What does the Heim Custom Homes Warranty Cover?

We cover a range of items such as plumbing, electrical, HVAC, and structural components. Some items, like appliances, are covered by manufacturers warranties as well. To see the details, timelines, and terms, you can download our warranty documents to learn more.

How long does the warranty last?

Most items covered in our warranty are covered for one year.

How do I submit a warranty claim?

If your issue is related to an item covered by a manufacturer's warranty, start there. If you need to get in touch with us, reach out with our contact form or give us a call.

Are there any limitations to the warranty?

Yes, the warranty includes limits related to proper maintenance and care for your home. Details about limitations and conditions can be found in the warranty documents.

Who should I reach out to if I have questions about my warranty?

You can contact us on our website or give us a call directly. We're happy to help!

Questions About Warranties?

Reach out and let us know! We’re happy to tell you more about our warranties and quality assurance programs.

Want to reach out directly?

Give us a call or email us below. We can’t wait to hear from you!

Email
contact@heimcustomhomes.com

Phone
(405) 555-5555

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